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Support FAQs

Forgot Password not working

If you do not receive a reset password instruction email you can try to

  1. Check the email under spam folder.
  2. Search all mail for "support@runmotivators.com"
  3. Empty your spam folder and request a new reset password email.

Note: For GMAIL accounts, please go to your "ALL MAIL" and search for "support@runmotivators.com"

I purchased an event but I don't see it listed in the log.

Step 1: Be sure you are using the correct email address to log into the system. If your order confirmation email was sent to a different email address than the one you are using for the log, your event will not sync.

You can add a second email address to your log account by clicking on your name/Profile and adding it to the Secondary Email address box.

Step 2: Determined if your event began. The logs for regular races typically do not open until the packets begin to ship. The Run Like a Woman interactive 100 Mile Challenges, Winter Warrior, and Summer Warrior all have specific start dates. These logs will not be visible until the first day of the challenge.

Remember that you do not have to log results in order to receive your race packet. 

Cannot log in to the results system

If you are moving over from the old results system i.e. http://runmotivatorsresults.com, you will still be able to use your login email and password for new results system at http://www.runmotivators.com/results/login

If you are still not able to log in, you can request a reset password by going to this link http://www.runmotivators.com/results/forgotPassword

Events purchased not showing up in Order History

If you have purchased an event, but if it's not showing up in order history then make sure that you've used your account email to purchase the event. If you have prior events purchased under different email address then follow this link to transfer your events to the primary account.

http://www.runmotivators.com/support/account-transfer-request